The Imperia Hotels

At The Imperia Hotels, we understand that travel plans may change unexpectedly. We aim to provide a fair and transparent cancellation process while ensuring a smooth experience for all our guests.

Please read our Cancellation Policy carefully before confirming your reservation.

1. General Cancellation Policy

• All cancellation requests must be communicated directly to The Imperia Hotels or through the booking platform used to make the reservation.

• Cancellation requests must include the guest's name, booking reference number and reservation details.

• A cancellation will be considered valid only after receiving confirmation from the hotel or the relevant booking platform.

• Cancellation charges will depend on the applicable booking conditions and rate plan selected at the time of reservation.

2. Free Cancellation

• Certain room rates and promotional offers may include a free cancellation facility.

• Guests may cancel their reservation without penalty within the free cancellation period specified in their booking confirmation.

• Any cancellation received after the free cancellation deadline may attract applicable cancellation charges.

3. Cancellation Charges

Unless otherwise specified in the booking confirmation, the following general cancellation schedule may apply:

Cancellation Time	Applicable Charge
More than 7 days before check-in	No cancellation charge
3–7 days before check-in	50% of booking amount
Less than 3 days before check-in	100% of booking amount
No-show	100% of booking amount

Important: The above schedule is a suggested standard policy. The cancellation terms specifically communicated during booking will prevail.

4. Refund Policy

• Eligible refunds will be initiated after the cancellation request has been reviewed and approved.

• Refunds will generally be processed through the original payment method.

• The time required for the refund to appear in the guest's account may depend on the bank or payment service provider.

• Any applicable cancellation charges, non-refundable fees or deductions will be adjusted before processing the refund.

• Booking amounts paid under non-refundable rate plans will not be refunded, except where required by applicable law or specifically approved by the hotel.

5. No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior cancellation or notification:

• The reservation may be treated as a no-show.

• The hotel may charge up to 100% of the booking amount, according to the confirmed booking conditions.

• The reservation may be released, and the room may be made available to other guests.

• Refunds for no-show reservations will be subject to the applicable booking terms.

6. Booking Modification

• Guests may request changes to their reservation dates, room categories or occupancy details.

• All modification requests are subject to room availability and hotel approval.

• Changes in dates or room categories may result in revised rates or additional charges.

• Modification requests should be submitted as early as possible.

• A reservation modification is valid only after receiving confirmation from the hotel.

7. Early Check-out

If a guest decides to check out before the scheduled departure date:

• The hotel should be informed as early as possible.

• Refunds for unused nights are not guaranteed.

• Any refund or adjustment will depend on the applicable booking conditions and hotel approval.

8. Non-Refundable Reservations

Certain special rates, promotional packages and discounted reservations may be offered on a non-refundable basis.

• Such bookings cannot ordinarily be cancelled for a refund.

• Changes to non-refundable reservations may not be permitted.

• Guests should carefully review the booking conditions before completing payment.

9. Cancellation by the Hotel

In exceptional circumstances, The Imperia Hotels may need to cancel or modify a confirmed reservation due to operational issues, safety concerns, maintenance requirements or unforeseen events.

In such situations, the hotel will make reasonable efforts to:

• Inform the affected guest as soon as possible.

• Offer alternative accommodation or suitable arrangements, where available.

• Provide an applicable refund for services that cannot be provided, subject to the booking terms and applicable law.

10. Force Majeure and Unforeseen Circumstances

In situations involving natural disasters, extreme weather conditions, government restrictions, public emergencies or other circumstances beyond reasonable control, cancellation and refund requests will be reviewed on a case-by-case basis in accordance with applicable laws and the booking conditions.

11. Third-Party Bookings

For reservations made through online travel agencies, booking portals or other third-party platforms:

• Cancellation requests should generally be submitted through the original booking platform.

• The cancellation and refund conditions of that platform and the applicable rate plan will apply.

• Refund processing may be managed by the third-party booking provider.

12. How to Cancel Your Reservation

To request a cancellation for a direct booking, please contact our reservation team with the following information:

• Guest's full name

• Booking confirmation number

• Check-in and check-out dates

• Reason for cancellation (optional)

Our team will review your request and communicate the applicable cancellation charges and refund eligibility.

13. Contact Us

For cancellation assistance, refund enquiries or booking modifications, please contact:

The Imperia Hotels

Email: reservation.dispur@hoteltheimperia.in

Phone: +91 7086975693

Address: Dispur, Super Market, Near GNRC Hospital, Guwahati- 781006

Website: hoteltheimperia.in

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.