Privacy Policy

The Imperia Hotels

At The Imperia Hotels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard your information when you visit our website, make a reservation, stay at our hotels or communicate with us.

By accessing or using our website and services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

• Full name

• Email address

• Mobile number and contact details

• Residential address

• Nationality and identification details, where required

Reservation Information

• Check-in and check-out dates

• Room preferences and booking details

• Number of guests

• Special requests and accommodation preferences

• Booking history

Payment Information

• Payment transaction details

• Billing information

• Payment confirmation and transaction references

Payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our website.

Technical Information

• IP address

• Browser type and device information

• Website usage data

• Cookies and browsing preferences

2. How We Use Your Information

The information collected may be used for the following purposes:

• To process and manage hotel reservations.

• To provide accommodation and hospitality services.

• To confirm bookings and send reservation notifications.

• To process payments and billing.

• To respond to customer enquiries and requests.

• To improve our website and guest experience.

• To communicate important service updates.

• To prevent fraud and protect the security of our guests.

• To comply with applicable legal and regulatory requirements.

• To send promotional offers and marketing communications where permitted.

3. Sharing of Personal Information

The Imperia Hotels does not sell or rent guests' personal information to third parties.

We may share necessary information with trusted third parties in the following circumstances:

• Payment gateways and banking partners for transaction processing.

• Online booking and reservation management platforms.

• Website hosting and technology service providers.

• Customer support and communication service providers.

• Government authorities and law enforcement agencies when legally required.

• Professional advisers and service providers where necessary for legitimate business operations.

Such sharing will be limited to information reasonably necessary for the relevant purpose.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember user preferences.

• Understand website traffic and visitor behaviour.

• Improve website performance.

• Provide a smoother browsing experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of electronic transmission or internet storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing hotel services, maintaining business records, resolving disputes and meeting applicable legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Opt out of promotional and marketing communications.

• Raise questions or complaints regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites, booking platforms or payment gateways.

The Imperia Hotels is not responsible for the privacy practices, content or security of external websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

9. Children's Privacy

Our website and services are not intended to encourage children to independently submit personal information online.

Where information relating to children is required for a hotel reservation or stay, it will be handled in accordance with applicable laws and requirements, including any necessary parental or guardian consent.

10. Marketing Communications

We may occasionally send information about hotel services, special packages, seasonal offers and promotional activities.

You may unsubscribe from marketing emails or request that we stop sending promotional communications at any time. Transactional and essential booking-related communications may continue where necessary.

11. Changes to This Privacy Policy

The Imperia Hotels reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable laws.

Any updates will be published on this page along with the revised date. Visitors are encouraged to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

The Imperia Hotels

Email: reservation.dispur@hoteltheimperia.in

Phone: +91 7086975693

Address: Dispur, Super Market, Near GNRC Hospital, Guwahati- 781006

Website: hoteltheimperia.in

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.