The Imperia Hotels

Welcome to The Imperia Hotels. These Terms & Conditions govern your access to and use of our website, hotel reservation services and hospitality facilities.

By accessing our website, making a reservation or using our hotel services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a booking.

1. Reservations and Bookings

• All reservations are subject to room availability and confirmation by The Imperia Hotels.

• Guests must provide accurate and complete information while making a reservation.

• A booking will be considered confirmed only after receiving the required confirmation from the hotel.

• Room rates and availability may change without prior notice until a reservation is confirmed.

• Special requests are subject to availability and cannot be guaranteed unless confirmed by the hotel.

• The hotel reserves the right to refuse or cancel reservations in cases of suspected fraud, incorrect information or violation of hotel policies, subject to applicable law.

2. Check-in and Check-out

• Standard check-in time: As specified in your booking confirmation.

• Standard check-out time: As specified in your booking confirmation.

• Early check-in and late check-out are subject to availability and may attract additional charges.

• Guests must present valid government-approved identification documents at check-in.

• Foreign nationals must provide applicable travel and identification documents as required by Indian law.

• Guests are responsible for ensuring that the information provided during check-in is accurate.

3. Payment Policy

• Payments must be made according to the payment terms communicated during the booking process.

• The hotel may require an advance payment or deposit to confirm a reservation.

• Accepted payment methods may include cash, credit cards, debit cards, bank transfers and approved digital payment methods.

• Any additional services, food, beverages or other facilities used during the stay may be charged separately.

• Applicable taxes and government levies will be charged as required by law.

• Any outstanding balance must be settled before departure unless otherwise agreed by the hotel.

4. Cancellation and Refund Policy

• Cancellation requests must be submitted through the official booking channel or directly to the hotel.

• Cancellation charges will depend on the applicable rate plan and booking conditions.

• Certain promotional, discounted or special packages may be non-refundable.

• Refunds, where applicable, will be processed through the original payment method or another agreed method.

• Refund processing times may depend on the payment gateway or banking institution.

• In case of no-show, applicable charges may be deducted according to the reservation policy.

• Any cancellation or modification request is subject to the conditions communicated at the time of booking.

5. Modification of Reservations

• Requests to modify booking dates, room categories or guest details are subject to availability.

• Changes in reservation dates or room categories may result in revised room rates.

• Any modification must be confirmed by the hotel to become effective.

• The hotel is not responsible for changes that have not been officially confirmed.

6. Guest Responsibilities and Conduct

Guests staying at The Imperia Hotels are expected to:

• Respect hotel staff, other guests and hotel property.

• Maintain appropriate behaviour and avoid disturbing other guests.

• Follow all applicable hotel rules and safety instructions.

• Avoid illegal activities or any activity that may endanger others.

• Refrain from damaging hotel property or facilities.

• Ensure that children accompanying them are appropriately supervised.

• Comply with applicable local laws and regulations.

The hotel reserves the right to take appropriate action in the event of serious misconduct or violation of these terms, subject to applicable law.

7. Hotel Property and Damages

• Guests are responsible for any damage, loss or destruction of hotel property caused by them or their visitors.

• The hotel may recover reasonable repair or replacement costs for such damage.

• Guests should immediately report any accidental damage or maintenance issue to hotel management.

• The hotel reserves the right to take appropriate action in cases of theft, intentional damage or misuse of hotel facilities.

8. Personal Belongings and Valuables

• Guests are responsible for safeguarding their personal belongings and valuables.

• The hotel recommends using designated safety lockers wherever available.

• The hotel shall handle any loss or damage claims in accordance with applicable law and its established procedures.

• Any lost property found within the premises should be reported to the hotel reception.

9. Hotel Facilities and Services

• Hotel facilities and services are subject to availability and operating schedules.

• Certain facilities may require advance reservations or additional payments.

• The hotel reserves the right to temporarily close or restrict access to facilities for maintenance, safety or operational reasons.

• Images displayed on the website are for illustrative purposes. Actual room layouts, furnishings and views may vary.

• The hotel may make reasonable changes to its services without affecting confirmed bookings, subject to applicable law.

10. Food, Beverages and Outside Items

• Food and beverage services are subject to the hotel's applicable policies.

• Guests must follow any restrictions communicated regarding outside food, beverages or other items.

• Additional food and beverage orders may attract separate charges.

• Guests must inform the hotel of relevant dietary requirements or allergies in advance. Special arrangements remain subject to availability.

11. Smoking and Prohibited Activities

• Smoking is permitted only in designated areas, where available and legally allowed.

• Smoking is strictly prohibited in areas where applicable laws or hotel rules prohibit it.

• Possession or use of illegal substances, dangerous materials or prohibited items is not permitted.

• Any activity that violates Indian law or creates a safety risk may result in appropriate action.

12. Privacy and Personal Information

The Imperia Hotels respects the privacy of its guests and handles personal information in accordance with its Privacy Policy and applicable data protection laws.

By making a reservation, guests acknowledge that certain personal information may be collected and processed for booking management, guest services, payment processing and legal compliance.

For further information, please refer to our Privacy Policy available on our website.

13. Limitation of Liability

The Imperia Hotels will take reasonable measures to provide safe and satisfactory hospitality services.

To the extent permitted by applicable law, the hotel shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

The hotel shall not be held responsible for delays, interruptions or inability to provide services resulting from circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, public emergencies, civil disturbances or other unforeseen events.

The hotel will make reasonable efforts to inform affected guests and assist with suitable arrangements where possible.

15. Website Accuracy and Intellectual Property

• All website content, including text, images, logos, graphics and design elements, belongs to or is lawfully used by The Imperia Hotels.

• Reproduction, distribution or commercial use of website content without prior written permission is prohibited.

• We make reasonable efforts to ensure that website information is accurate and up to date. However, occasional errors or omissions may occur.

• The hotel reserves the right to correct inaccurate information and update website content when necessary.

16. Third-Party Links and Services

Our website may contain links to external websites, booking platforms or third-party service providers.

The Imperia Hotels does not control or guarantee the content, availability or policies of these external services. Guests are encouraged to review their respective terms and privacy policies.

17. Changes to Terms & Conditions

The Imperia Hotels reserves the right to revise or update these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised date. Continued use of our website and services after such updates will be subject to the revised terms, to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the hotel's registered place of business, subject to applicable law.

19. Contact Information

For questions, booking assistance or clarification regarding these Terms & Conditions, please contact:

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

The Imperia Hotels

Email: reservation.dispur@hoteltheimperia.in

Phone: +91 7086975693

Address: Dispur, Super Market, Near GNRC Hospital, Guwahati- 781006

Website: hoteltheimperia.in

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.